At Duck Fat Detailing, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, store, and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. What Information We Collect

We may collect personal information from you when you:

• Book a service or make an enquiry
• Visit our website or engage with us on social media
• Communicate with us by phone, email or in person
• Subscribe to our mailing list or promotional offers

This information may include:

• Your name
• Contact details (e.g. phone number, email address, home address)
• Vehicle details (make, model, registration)
• Payment information
• Any other information you voluntarily provide

2. How We Use Your Information

We use your information to:

• Provide and manage our car detailing services
• Respond to enquiries and customer support requests
• Confirm bookings and appointment reminders
• Process payments and issue receipts
• Send promotional materials or updates (if you’ve opted in)
• Improve our services and customer experience

We will never sell your personal information to third parties.

3. How We Store and Protect Your Information

We take reasonable steps to ensure your personal information is stored securely and protected from misuse, loss, unauthorised access, or disclosure. This includes using secure systems for digital records and restricting access to authorised personnel only.

If we no longer need your personal information, we will securely destroy or de-identify it in accordance with Australian privacy laws.

4. Disclosure to Third Parties

We may disclose your information to:

• Service providers who assist us in delivering our services (e.g. payment processors, booking platforms)
• Regulatory authorities if required by law
• Our sister business, DFS Fleet Solutions, if relevant to your service or enquiry

All third parties are required to comply with privacy obligations in line with Australian law.

5. Accessing and Updating Your Information

You may request access to the personal information we hold about you at any time. If any of your information is inaccurate or out-of-date, please let us know and we will update it promptly.

To request access or make changes, contact us via the details below.

6. Cookies and Website Tracking

Our website may use cookies and similar tracking technologies to enhance user experience and collect data on site usage. This helps us understand how visitors interact with our site and improve our online services.

You can disable cookies via your browser settings if you prefer.

7. Marketing and Communication

If you have opted in to receive promotional material from us, we may send you updates about services, offers, or news. You can opt out of marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.

8. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or how we handle your information, please contact us:

Duck Fat Detailing
Email: charl (at) duckfatdetailing.com
We take all privacy concerns seriously and aim to resolve any issues promptly.